Refund Policy

Please read this returns policy carefully before using our services.

Definitions:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Contracting For Women.

Service/s refer to the services provided under the ‘Service’ section of the site – Induction Course, Consultation, Ongoing Support.

I’ve changed my mind about a purchase

Under the UK Consumer Contracts Regulations, you (as a consumer) have the right to cancel any of our services within 14 days. This right applies regardless of whether the service is consumed online, in person or over the phone. However, this assumes that you have not consumed the service or accessed any course related material. In other words, you can cancel a course (and get a full refund) within 14 days, provided that you have not consumed any of our services as detailed on the Company website.

If you have consumed our services within the 14-day period, then the following will apply.

  • You will still have the right to cancel, but you must pay for the value of the service that was provided to you up to the point you cancel. In other words, if you consume a service and then change your mind within the 14-day time period, you will be refunded a proportionate sum, but will be charged a 15% admin fee plus the cost for any materials and time already consumed. The cost for any materials and time already consumed will be calculated by the total cost of the service divided by the time spent providing that service. If the service has already been consumed, no refund will be issued unless circumstances detailed in the mis-sold section below, has transpired.

The online course isn’t what I expected

If you start a service and you find that it doesn’t match the description you were given or the service isn’t of satisfactory quality, you can request a refund under the UK Consumer Rights Act. Under the Consumer Rights Act, we have a duty to do the following:

  • Perform the service with reasonable care and skill.
  • Make sure information that’s been provided to you about the service – written or spoken – is binding where you’ve relied on it to make your decision.

If the service you’re provided doesn’t satisfy these criteria, you’re entitled to the following remedies under the Consumer Rights Act:

  1. We should either redo the element of the course that’s inadequate, or perform the whole course again at no extra cost to you, within a reasonable time and without causing you significant inconvenience.
  2. Or, in circumstances where the repeat performance is impossible, or it can’t be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. Depending on how severe the failings are, this could be up to 100% of the cost, and we will refund you within 14 days of agreeing that you’re entitled to a refund.

I was mis-sold the online course I booked

All our services are designed in such a way that suits individuals depending on their needs and a clear description of course content is provided on the Company website. However, in the unlikely event that you feel that you have been mis-sold an online course, you can cancel the course in the same way as if you’d changed your mind, and get your money back.